Administrative and Work Control Program Support

Working Title: Administrative and Work Control Program Support

State Role Title: Administrative and Office Specialist III

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Business Services

Department: 100250 - FM Administration

Pay Band: 3

Pay Rate: Pay Range

Specify Range or Amount: $42,000-$45,000 

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 10/29/2026

About JMU:

At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:
• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

Facilities Management at JMU has an open position for an Administrative and Work Control Program Support. This position will serve as a coordinator & central point of contact in the Work Control department for techs, staff and customers on campus from origination to completion. This position will have the working hours of Monday- Friday 11am-7pm.

Duties and Responsibilities:

•Reviewing all work orders to verify correct locations, shops, account codes and statuses
•Reviewing, approving or rejecting work order requests
•Initiating work orders
•Generating and completing incoming estimates
•Researching and responding to customer requests for emergency work, special instructions, status or changes to work orders/projects
•Communicating emergency and non-scheduled work needs with supervisors and tradesmen using department's 2-way radio
•Ensuring all necessary information is communicated to supervisor and next working shift
•Communicating with customers with updates and what corrective action is being taken

Qualifications:

•Ability to work independently with minimal supervision and exercise appropriate judgment
•Ability to work well under pressure while staying organized, prioritizing and meeting deadlines
•Ability to work well with supervisors, managers and work collaboratively with others
•Effective verbal and written communication skills to interact with department staff, faculty and students
•Experience working in a maintenance or trades environment
•Basic accounting knowledge
•Ability to learn campus computer programs
•Ability to provide a positive customer service image
•Availability to temporarily work another shift based on business needs

Additional Posting Information:

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.