የኪዮስክ ሁነታ

Benefit Programs Specialist III

https://evqk.fa.us8.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/6438/?utm_medium=jobshare

Franklin, Virginia, United States

Administrative

Closing at: Sep 18 2026 - 00:00 EDT

620-Franklin City Dept Of Social Services

View favorites

Hiring Range: $34,752.00 to Negotiable-Based on experience

Full Time or Part Time: Full Time

Additional Detail

Title Description- Benefit Programs Specialist III represents the advanced level in the occupational group. Employees are assigned advanced technical functions or projects that require considerable knowledge of all public assistance functions such as fraud or quality control case review. Employees in this class conduct the initial and ongoing eligibility determinations requiring advanced program knowledge, or provide quality control by examining cases completed by other eligibility workers for accuracy and uniformity. Work is performed independently in accordance with well-established guidelines and standards. The most complex situations are reviewed with the supervisor. The Benefit Programs Specialist III is distinguished from the Benefit Programs Specialist IV by the latter’s serving as a lead worker, providing guidance to other specialists, and supporting the supervisor by ensuring staff coverage, reviewing cases, and providing back-up supervision as required.

General Work Tasks (Illustrative Only) –

Contacts vendors for services and ensures payments to allow for the restoration or continuation of services.
Monitors efficacy, trends of programs, and completes seasonal, quarterly and yearly reports;
Participates on task forces, strategic planning, mentoring volunteers, students and new employees, teaching classes, and conducting outreach;
Reviews cases for correctness, identifies significant errors/problems in caseloads and determines if the errors/problems are with the section, unit or with an employee;
Provides statistical data and other information to support budget requests; interviews clients who provide questionable or fraudulent statements and information and determines program eligibility;
Documents data and information gathered and compares findings with established guidelines of program eligibility;
Prepares reports regarding quality control and makes recommendations to the supervisor;
Explains programs, and the rights and responsibilities of applicants and recipients, and conducts follow-up as needed;
Carries a caseload of clients receiving public assistance that involve complex issues;
Serves as a resource to staff and the public concerning public assistance programs and eligibility requirements;
Answers questions related to policies and procedures; and
Maintains records, prepares reports, and submits summaries and information as required.

Knowledge, Skills, and Abilities- Knowledge- Considerable knowledge of: applicable laws, codes, policies, and procedures related to public assistance programs; basic human behavior; financial assistance programs sufficient to determine benefits eligibility; human services programs and how each interrelates; the strategic planning process; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection, interrogation, and investigation.

Skills- Skill in operating a personal computer and the associated office and agency software.

Abilities- Demonstrated ability to: manage complex cases; read and interpret public policies and regulations sufficient to make decisions independently in a variety of public assistance program; train staff; speak in public, promoting agency programs; develop brochures and pamphlets and use audio-visual equipment; share learned information with co-workers; communicate effectively and diplomatically both orally and in writing with broad spectrum of individuals to include, but not limited to, customers, employers, courts, and medical professionals in person and on the phone; interview, gather information, re-evaluate each client’s situation, and make referrals; determine a client’s ownership share in situations where multi-ownership exists; assess client’s needs through collection and analysis of employment history and pertinent personal, family and cultural information; use various types of automated technology to establish and maintain case records, access data such as estates, retirement accounts, and real estate, reports, and manipulate data; maintain professional ethics related to confidentiality; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; and establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public in a positive and tactful manner under sometimes stressful situations; and identify customers’ needs and explore options to address these needs within the available community resources.

Education and Experience- Same as required in Benefit Program Specialist II with additional related work experience in benefit programs OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Minimum Qualifications:

Working knowledge of practices of public service organizations, economic and basic human behavior, financial assistance programs sufficient to determine/re-determine eligibility for benefits; eligibility requirements for social service assistance as outline by State, Local and Federal guidelines, regulations and policies; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation. Skill in operating a personal computer and the associated office and agency software; Demonstrated ability to communicate effectively, both orally and in writing with broad spectrum of individuals to include, but not limited to, customers, employers, courts and medical professionals in person and on the phone; interview, gather information and determine from a variety of sources missing information and gaps; apply common sense understanding to carry out instructions furnished in written or oral form; use various types of automated technology to establish and maintain case record, access data such as estates, retirement accounts, and real estate, reports and manipulate data; maintain professional ethics related to confidentiality; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; and establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public in a positive and tactful manner un sometimes stressful situations.

Preferred Qualifications:

Demonstrated experience in Family , use of computer software and completion of required Benefit Programs trainings OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Special Requirements:

Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen. The investigation may include fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. All offers of employment are contingent upon satisfactory results of the required checks and screenings. Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.

Special Instructions to Applicants:

Applicants are encouraged to provide a complete listing of work experience, either paid or unpaid and qualifications on the application. Consideration for an interview is based solely on the information provided within this application. All applications must be submitted electronically through this website. All other forms of submission will be considered null and void.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

Apply Now

Already applied for a job?

Similar Jobs

Senior Academic Advisor

Fairfax, Virginia, United States. Virginia, United States Col of Humanities and Soc Science

The Senior Academic Advisor provides leadership to the undergraduate advising team on academic issues toward degree completion, providing administrative support for student services activities in the areas of academic advising, recruitment and orientation, student services program development, and contributing to campus and community outreach.

Linux Systems Engineer

Harrisonburg, Virginia, United States Information Technology

THIS POSITION IS ON-SITE James Madison University Information Technology is seeking a Linux Systems Engineer to support Linux infrastructure, observability platforms and the email mailing list service. As a member of the Linux Team within IT Systems & Operations, you'll be part of a high-functioning, collaborative, and supportive team, with many years of collective experience, and supportive leadership. This is an on-site position with rotating on-call, a one-week responsibility recurring approximately every 5 weeks, that requires on-site presence within one hour of receiving notification. This position includes the opportunity for hybrid work.

Nursing Faculty, Adult Health and RN to BSN Pathway Coordinator

Harrisonburg, Virginia, United States College of Health and Behavioral Studies

James Madison University (JMU) School of Nursing invites applications for a 12-month tenure-track faculty appointment at the rank of Assistant or Associate Professor beginning August 10, 2027. The School of Nursing offers CCNE-accredited Baccalaureate, Master’s, and Doctor of Nursing Practice programs. This position will primarily support teaching in the traditional BSN and the RN to BSN pathway. The College of Health and Behavioral Studies (CHBS) is committed to shaping a forward-thinking and dynamic environment by refining policies, practices, and processes that strengthen our community, drive real-world advancement, and maintain spaces conducive to individual and collective growth. Through education, scholarship, and service, individuals are inspired to make responsible and meaningful contributions to the college, campus, local community, and broader world. Join us in fostering collaboration and innovation as we grow a dynamic college that embodies an atmosphere of belonging, champions excellence, and shares a sense of purpose. James Madison University is an equal opportunity employer committed to fostering a thriving environment where a wide range of perspectives are embraced, and fairness is upheld. The School of Nursing (SON) aligns with CHBS. As nurses we have a responsibility to act with empathy and cultivate supportive environments. The SON commits to engage with communities, locally and globally, through dynamic and innovative nursing education, practice, and scholarship. We are especially interested in qualified candidates who share our commitment towards building welcoming environments. Consider joining us in achieving our goal of becoming a school that embodies an environment of belonging.

Benefit Programs Specialist III