DMV Customer Service Technician (Wage/Hourly) Multi-Hire/Multi-Location in Richmond District -DMV03389

Title: DMV Customer Service Technician (Wage/Hourly) Multi-Hire/Multi-Location in Richmond District -DMV03389

State Role Title: 

Hiring Range: $19.72/ hour starting

Pay Band: 3

Agency: Department of Motor Vehicles

Location: RICHMOND CENTRAL CSC

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

Virginia’s Department of Motor Vehicles (DMV) is looking for a service-oriented professional to work as a Part-Time (Wage) Customer Service Technician at various locations within the Richmond District Customer Service Centers (Richmond Central, Chester, Chesterfield, West-Henrico, East-Henrico, Ashland, Hopewell, and Petersburg).

The selected applicants will handle various customer transactions including communicating policies, procedures, and regulations; issuing IDs; processing applications; administering vision, driver, and in-car road tests. In addition, processing diverse vehicle registrations and titling, tax collection, and other DMV-related services. Training will be provided to ensure your success.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

Minimum Qualifications

-Customer service experience
-Personal computers, computer information systems, databases and how they support service operations.
-Mathematics and basic accounting practices and principles such as reconciliations.
-Interpret, explain and apply complex statutes such as the Motor Vehicle Code, and other laws, rules, regulations, policies and procedures, adapt to frequent statute, policy and procedural changes.
-Analyze records, files and other documents to reach logical and legal conclusions.
-Proven ability to work well under pressure during peak workload periods, work cooperatively with others in a team environment.
-Communicate in a courteous, professional and tactful manner, both orally and in writing, with all levels of staff and a diverse customer population.
-Complete required employee training, perform work tasks at different work stations within the CSC as assigned, operate all equipment necessary to perform the job.
-Must be able to work Monday –Saturday with varied hours.

Additional Considerations

-Prefer experience with Privacy Protection Act, DMV policies and procedures related to CSC operations.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.